Privacy Policy for Casinera
Start playingThis privacy policy explains how casinera.info (referred to as "we", "us" or "our") collects, uses and protects your personal information when you visit this review portal. We are an independent information site covering Casinera, and we operate separately from the casino operator itself. This notice applies solely to data we gather through our own pages, not to anything you share directly with the operator once you register or play there.
Who controls your information
We are the data controller for any personal information collected through casinera.info. If you have questions about how we handle your data, you can reach us at [email protected]. The casino operator, Razz Entertainment Ltd, is responsible for data you provide on its own platform after you leave our site — their privacy terms govern that relationship, not ours.
What we collect when you visit
We gather two broad categories of information. Technical data arrives automatically when you load a page: your IP address, browser type, operating system, referring URL, and the pages you view. We also set cookies — small text files stored on your device — to remember your preferences and to measure how visitors use the site. The second category is information you give us directly, such as your name and email address if you fill out a contact form or subscribe to updates.
We do not collect payment details, identity documents or any account credentials — you never log into our portal, and we have no access to player accounts held by the operator. If you choose to register with the casino itself, that process happens on their platform under their own data practices.
Why we use your data
Technical information helps us understand which sections readers find useful, spot technical problems, and improve navigation. Contact-form submissions let us reply to your questions about our content. Where we send occasional updates or newsletters, we do so only with your explicit consent, and every message includes a one-click unsubscribe link.
We also use aggregated, anonymised statistics to measure traffic and refine our editorial approach. These summaries contain no personally identifiable details and cannot be traced back to any individual visitor.
Our lawful basis
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, every use of personal data requires a lawful basis. We rely on legitimate interests for technical logging and analytics — it is reasonable for a publisher to understand how its content performs, and the privacy impact is minimal when data is pseudonymised. For direct marketing, including newsletters, we rely on consent, which you can withdraw at any time. For responding to your enquiries, the basis is our contractual or pre-contractual obligation to provide the information you requested.
Who else sees your information
We share data with a small number of third-party processors who help us run the site. Analytics providers such as Google Analytics measure visitor behaviour in aggregate; we configure these tools to anonymise IP addresses wherever possible. Advertising networks may place cookies to deliver relevant ads and measure campaign performance — you can control these via your browser settings or opt-out tools provided by the networks themselves. Our hosting provider stores the site's files and logs, and email services handle contact-form submissions.
We never sell or rent your personal information to third parties. Where a processor is located outside the United Kingdom, we ensure adequate safeguards are in place — typically standard contractual clauses approved by the ICO — to protect your data in transit and at rest.
Your rights under UK GDPR
You have several rights over your personal data, and we take them seriously. Access: you can request a copy of the information we hold about you. Rectification: if details are inaccurate or incomplete, ask us to correct them. Erasure: in certain circumstances you can request deletion — for example, when we no longer need the data for the purpose it was collected, or when you withdraw consent that was the sole legal basis. Restriction: you can ask us to stop processing your data while a dispute is resolved. Portability: where processing is based on consent or contract and carried out by automated means, you can receive your data in a structured, commonly used format and transmit it to another controller. Objection: you can object to processing based on legitimate interests, and we must stop unless we demonstrate compelling grounds that override your rights. Withdraw consent: where consent is the lawful basis, you can withdraw it at any time — though this does not affect the lawfulness of processing before withdrawal.
How to exercise your rights
Send your request to [email protected], stating clearly which right you wish to invoke and providing enough detail for us to locate your records. We aim to respond within one month, though complex requests may take up to three months — we will let you know if an extension is needed. There is no charge for most requests, but we may apply a reasonable fee for manifestly unfounded or excessive demands, or for additional copies beyond the first.
The Information Commissioner's Office
If you believe we have mishandled your data or failed to respect your rights, you can lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO). Visit ico.org.uk for guidance on how to raise a concern. You also have the right to seek a judicial remedy through the courts if you suffer material or non-material damage as a result of an infringement.
How long we keep your information
Technical logs and anonymised analytics summaries are retained for up to 26 months, after which they are automatically purged. Contact-form submissions and any correspondence are kept for three years from the date of your last message, then deleted unless an ongoing legal obligation requires retention. If you subscribe to updates, we hold your email address and consent record until you unsubscribe, at which point both are removed from our active lists within 30 days.
Where data must be kept longer to comply with legal or regulatory requirements — for example, financial records under HMRC rules — we apply that extended period and document the reason. Once the retention period expires, information is securely deleted or anonymised so that it can no longer identify you.
Children and minors
This site covers gambling products and is intended for adults aged 18 and over (18+). We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with data, contact [email protected] immediately and we will delete it. The casino operator itself enforces age verification at registration and will reject underage accounts — our portal has no registration process and therefore no direct mechanism to verify a visitor's age, which is why we rely on this policy statement and expect parents to use parental-control software such as Net Nanny or Qustodio on shared devices.
Updates to this policy
We review and update this privacy policy periodically to reflect changes in law, our practices, or the services we use. When a material change occurs, we will post a notice on the homepage and update the "Last updated" date below. Continued use of the site after a revision constitutes acceptance of the new terms. For significant changes affecting how we use your data, we may seek fresh consent where required by law.
Last updated: 6 January 2026
Get in touch
Questions, requests or concerns about this privacy policy can be sent to [email protected]. We aim to respond within 48 hours during business days. If your query concerns your player account, deposits, withdrawals or bonus eligibility, you will need to contact the operator's own support team via the channels listed on their platform — we have no access to those systems and cannot assist with account-specific matters.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.